Abandoned Carts

Navigate to Reports, then Campaign, and you’ll find the tab for Abandoned (Carts).

Here, you’ll see carts that have been abandoned or have had no activity for over an hour.

For example: if there's no timer set at the Offer level, the cart won't be emptied after a certain time period. After an hour of no activity (if products are added to the Sales Menu for a particular client), you’ll see which client has an open cart with products.

This can be helpful if a client forgets to check out their order. Your sales rep can follow up with a call or text to see if they forgot to check out or if there's an issue.


Tip: You can click on More Filters to toggle additional options, allowing for a more detailed or granular breakdown.

 

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